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TERMS & CONDITIONS

Terms & Conditions

These terms and conditions apply to all reservations for Santa Rosa.

In making a reservation, guests accept and agree to these terms and conditions.

Reservations are confirmed only upon receipt of the full advised amount.

All rates are net and are quoted in U.S. dollars. The rates apply to single or double occupancy for Villa Santa Rosa. An additional 5% service fee applies to the cost of all bookings.

Maximum capacity is two persons per bedroom unless approval is gained prior to arrival.

Prior approval must be sought for functions or events at the villas, and a limit on the number of persons that may attend any such event may apply.

Once confirmed, cancellation of a reservation will result in forfeiture of 20 % of the full amount if made 45 days or more prior to the arrival date. 100% Forfeiture of the amount paid will occur if cancellation is made within 45 days of the arrival date.

Check- in time is 2.00 pm and check-out time is 12 pm. Late check-out may be available at no extra charge if the Villa is unoccupied. Please check with your villa manager.

Complimentary Airport transfers will be offered to guests staying 3 nights or more. Complimentary Airport pick up will be offered to guests staying less than 3 nights.

Santa Rosa Villa management reserve the right to ask any disruptive guest/s to leave the premises if their behaviour is deemed inappropriate and a disruption to other guests.

Guests are required to pay a $500.00 deposit at check-in to cover the cost of any damage or loss incurred by them during their stay. This deposit will be in cash & will be returned upon checkout. Guests are also required to produce their passport on arrival so a photocopy can be made as per Indonesian law.

Santa Rosa Management does not accept responsibility for any loss of property or any injury or illness experienced by a guest for the duration of their stay.

It is strongly recommended that guests purchase comprehensive travel insurance after their reservation has been confirmed to cover against illness, injury, theft of property or cancellation of their booking.